It had a great atmosphere of friendliness from start to finish. We were just starting to look at new cars and found what we wanted with the price we wanted. The staff were excellent. This was our first experience with the Mazda family. My only regret is we are senior citizens and did not choose Mazda earlier.
Everyone who works there is extremely nice. They were informative, enthusiastic, knowledgeable, patient and friendly. Sharon, Garrett and Luke, along with all the rest of the staff, should be commended for their easy-going manner and professionalism. It was a pleasant surprise how much time Garrett spent reviewing the myriad functions of my new MX-5. In the past other brand dealerships have just handed me the keys and told me goodbye. Garrett took the time to go over everything in a patient and knowledgeable manner. It was a great experience.
Sharon and her assistant Garrett were an absolute dream to work with. We never once felt pressured to do anything, they understood we were on vacation and weren't expecting to buy a car. But we loved the CX5 so much we decided to not let it slip through our fingers. I can't say enough positive things about our experience. I think Bernie Bishop Mazda deserves a platinum star in customer service. I will 100% recommend to others.
The customer service was exceptional! Sharon and Garret took their time to show us the options until we found the perfect fit and were willing to work around us having two kiddos with us. They made us feel completely comfortable and confident. Thank you again! We are so so happy with our new ride!
The service department goes out of their way to accommodate my schedule, even on a Saturday. They stay in touch while my car is in their hands, and they are done ahead of schedule. I drive 2 hours out of my way to take my car to Bishop, because of the quality of service and the quality people.
The CX 5 is my second car I've purchased at Bernie Bishop Mazda and I have always received prompt courteous service and advice regarding the vehicles I have purchased there. I trust their staff completely. They are like family and in the best sense of the word FAMILY. I can always call them for any question I may have and no question is dumb or stupid I am always treated with respect and like family.
